Hi Ms. Dunning,
Many people dread shopping for a new car. Options are mind-numbing and then comes negotiating the deal. Fortunately, I had a fantastic experience at Keeler Motor Car Company, specifically with Brendon and Bill. Last Friday, I drove from Syracuse with the hope and intention of leaving with a MINI. When I walked in, I was greeted by Brendon, and exclaimed that I wanted to buy the car on the showroom floor. (I had already found this car on the Keeler Web site). I told Brendon my time-frame (leaving with the car that day) and he indicated it would be possible since I was there early enough (I arrived at 1 PM).
We took a test drive while Brendon explained many of the MINI's features and benefits. When we returned, I met Bill. Brendon excused himself to help another customer and Bill and I worked the deal. Bill and I quickly came to an agreement and the deal was on.
From this point forward, everything went like clockwork. While I removed personal items from my trade, the Keeler Motor Car Company team prepped my new MINI and took care of all of the paperwork. I was impressed that there were no snags or surprises during the process.
Shortly after 5, I was ready to begin my 150 mile drive home. The only thing not completed was the activation of SIRIUS Satellite radio. Bill took care of this immediately and I enjoyed my trek back.
In conclusion, there were certainly others that worked behind the scenes, and I wish I knew who to thank. So please, extend my gratitude to everyone who worked on the Spice Orange MINI on Friday, 10 June. As I left, Bill mentioned a survey I would be receiving. I have no reservations about giving everyone at the dealership the best score possible.
I have sent a thank you card via U.S. Mail, and you have my permission to display it if you'd like. Thanks again!
Sincerely,
Phil
Proud MINI Owner and Keeler Motor Car Company Customer
P.S. Incidentally, I met another fellow from Syracuse who was in for his 1-year maintenance. He was very happy with his MINI and wished me well on my purchase. Syracuse would certainly welcome a Keeler MINI dealership!
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